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SWON Spring 2018 Membership Meeting
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SWON Spring 2018 Membership Meeting

Free or $25 if joining us for lunch - Leaders of potential members institutions as well as long-time supporters are invited to come learn what SWON is all about and what we're planning for the future.

5/24/2018
When: 05/24/2018
12 - 3:30 pm
Where: Kenton County Public Library
Erlanger Branch
401 Kenton Lands Rd
Erlanger, Kentucky  41018
United States
Contact: 513-751-4422


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2018 Spring Membership Meeting 

 

Leaders of potential members institutions as well as long-time supporters are invited to come learn what SWON is all about and what we're planning for the future. More details to come! Lunch available.

Agenda:

Noon - 12:30 PM Lunch and networking

12:30 PM - 1:00 PM Tour of the STREAM Center

1:00 - 2:30 PM  "Quality Service: From Disney to Libraries" presented by Amanda Hopper and Shawn Fry, Boone County Public Library

2:30 PM - 3:30 PM Membership Meeting (All are welcome)
3:30 PM - 3:45 PM Ohio Web Library Update, presented by Don Yarman, OPLIN

 


Program and Presenter:

"Quality Service: From Disney to Libraries"

Quality Service is the result of understanding your users' expectations and seeking to exceed them.  This presentation, based on Disney Institute's Quality Service training, will provide an introduction of quality service, as based on the 4 Keys of Customer Service.  We will discuss the importance of people, place and processes to differentiate your service.  With a common purpose and quality standards, employees are empowered to perform because they are equipped with clear service expectations.  

Amanda Hopper has a Master's degree in Library and Information Science.  She is currently an Assistant Director for Boone County Public Library and oversees the Youth Services and Outreach Departments.  She has been with the library system for 10 years.

Shawn Fry is an Assistant Director at Boone County Public Library. He has over twelve years of public library experience and currently serves as president on SWON's executive board. In his free time, he has the best intention of trying to finish reading a book, enjoys playing drums and is an avid fan of not playing fantasy football.

Membership Meeting:

Membership Meetings take place twice a year. Find out what we've accomplished and what we're planning.


CEUs:

OLC accepts 1.5 CEU.

KDLA accepts up to 1.5 CEU. 

ISL accepts up to 1.5 LEU/TLEU.

Price:

$25 for lunch, if you are not eating lunch, than the meeting is free

Sponsored in part through LSTA funds awarded by the State Library of Ohio.

Food:

Food and beverages are included in the cost. We can accommodate many special food requests.

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